Because Fetch & Match is mainly a request-based personal shopping service.
We don’t sell mass inventory — instead, most of our items are sourced individually upon request.
The items shown on our website are just a small selection of our monthly picks or popular items available for immediate purchase.
Most product pages are custom uploads created for each client’s requested item and payment link.

Simply send us your request by email, WhatsApp, Instagram DM, or KakaoTalk with the item name, brand, and reference photo if possible.
Our team in Tokyo will check official stores, boutiques, and brand showrooms for authenticity and availability.
Once we confirm the price and stock, we’ll upload your personal product page for secure checkout on our website.

Yes — we guarantee 100% authenticity.
All items are purchased directly from official stores, brand boutiques, or verified retailers in Japan and worldwide.
We never source from unofficial resellers or secondary marketplaces.

Yes, we ship worldwide from Tokyo.
We use Japan Post, DHL, or FedEx depending on your country and preferred shipping speed.
Tracking details will be provided once your order has been shipped.

All international orders are shipped DDU (Delivered Duty Unpaid) — this means import taxes, customs duties, and local fees are not included in the product price or shipping cost.
Depending on your country’s regulations, you may be required to pay customs duties or VAT when your order arrives.
These charges are determined by your local customs office and are the buyer’s responsibility.

For customers within Japan, consumption tax is included in the product price.

Absolutely!
While we specialize in Japanese and Asian brands, we also handle global designer labels, limited editions, and lifestyle goods.
If it’s sold in Japan (or through official global channels), we’ll do our best to find and deliver it for you.

Once your payment is confirmed, most orders are purchased and shipped within 3-5 business days.
Delivery time varies by destination — typically 3–10 days worldwide depending on customs and shipping method.

These timelines are estimates. Delivery may vary due to customs processing, weather, or carrier delays.

If an item is unavailable, we’ll notify you immediately and may suggest similar options or alternative stores.
You’re never charged unless the product is successfully purchased for you.

Because most of our items are specially sourced per customer request, all personal request or custom orders are final and cannot be cancelled, returned, or exchanged once payment is made.

For ready-to-ship items (those listed as immediately available on our website), returns are accepted only if the item arrives damaged or significantly different from the description.

If this happens:

1. Please contact us within 3 days of delivery with photos and details.

2. We’ll review your case and assist with a return, replacement, or refund if applicable.

We appreciate your understanding, as our service involves purchasing items on behalf of each client directly from official stores and boutiques.
All products are covered by our 100% Authenticity Guarantee.

Email: support@fetchnmathtokyo.com

We aim to respond within 1–2 business days.